Frequently asked questions

What ring size scale do you use?

To add a new question go to app settings and We use standard US ring sizing. Ring sizes US 10 or larger are priced individually, please contact me and I’ll happily provide a quote. If you know your size in UK, Australian or European measurements, please let us know your size and the measuring scale you used, and we will happily convert it.

If you own a ring that fits you adequately, you can measure the inner diameter of the ring in millimeters and we will be able to convert it to US sizing.

How do I know my ring size?

If you’re unsure about your size, we highly recommend consulting with a local jeweler who will quickly be able to determine your ring size.

If this option is not available to you, consider using an online guide such as to help find your size. Please note as this is only meant to be a guide, we cannot be held responsible for incorrect ring size determination.

Please note there are different ways to measure depending on whether you’d like a wide band ring or a thin band ring.

As always, if you have any questions - please do not hesitate to reach out

Do you offer gift wrapping?

Every Meital Elkayam jewelry piece comes in signature jewelry box ready for gift giving (and proposing ; )

Do you offer diamond and gemstone certification?

All Meital Elkayam jewelry is accompanied by an appraisal document certifying its authenticity.
If you’d like a GIA certification, this can be arranged at an additional cost.

Do you accept credit cards?

Yes! Credit and debit card payments are processed via PayPal. Please note you DO NOT need a PayPal account in order to make a purchase. After adding to cart simply click on ‘check out with PayPal’ and you will be prompted to a page where you can insert your card details.

Are you available for wholesale?

Yes! Please send me a message to inquire.

Do you make custom orders?

Absolutely. There’s nothing I love more than making custom orders. If you see a design you like and want to make a small change, or you have an idea for a jewelry piece you’d like to make a reality, please send me a message and I’ll happily assist.

Do you offer free shipping?

Yes! We offer free standard shipping worldwide!
You will be notified of your tracking number as soon as your item ships. Shipments typically tend to arrive between 4-8 business days to the U.S. and Europe.

What if I am not home when my package arrives?

Signature is required for receipt of your item(s). If you’re not home to receive your package, it will be available for pickup at your local post office.

Please include your phone number in the ‘message to buyer’ upon checkout in order to make the delivery process smoother.

Will I be charged for taxes and import fees?

Customs and import fees vary from country to country. All custom and import fees are to be paid by the buyer as determined by their country’s rules and regulations.

Please note I always I do my best to ensure quick delivery, but often shipping times may vary for reasons beyond my control (such as weather, customs, and the postal or courier service).

I’m in a rush! Do you offer express shipping?

Yes! Express shipping can be arranged at an additional cost of $25 USD. Items sent via an expedited service tend to arrive between 3-6 business days to most destinations.

Please include your phone number when adding item to cart to ensure smooth delivery.

I always do my best to ensure quick delivery, but often shipping times may vary for reasons beyond my control (ie. weather, customs, and the postal or courier service).

Do you offer any maintenance services?

In order to maintain the long lasting beauty of your unique pieces, we recommended having your jewelry inspected, buffed, and polished by a local jeweler annually. We’re happy to offer a one time complimentary service - you’d just have to pay the shipping back and forth! Please contact us before shipment to ensure you have the correct address.

How should I care for my Meital Elkayam pieces?

Our high jewelry is made of precious materials and therefore we do not recommend wearing it to the gym, exposing it to harsh cleaning detergents, or wearing it anywhere it could get scratched on a hard surface.

Do you offer discounts?

Yes! We happily offer a lifetime 10% discount after you make your first purchase with us! This discount cannot be combined with any other offers and excludes items on sale.

Yes! We happily offer a 5% discount via coupon code if you sign up to our newsletter here: newsletter

What is the process of making bespoke custom fine jewelry with ME?

we can make your dream fine jewelry a reality using the most efficient, accurate and advanced technology in the industry.

  1. Our first step is to design your custom jewelry in 3D using advanced jewelry design software or by hand rendering. This process takes approximately a week, at which point you will receive images for your approval by email. These raw images show the setting as it would be casted and does not include details that are done by hand later on.
  2. The next stage is 3D printing and casting. Usually we send you silver model for your approval before we start the gold process. (for ordering from 2500$)
  3. After your approval we cast your jewelry in gold, this process is 3-4 working days and in platinum it can be up to 7 working days.
  4. After casting the metal, the goldsmith will polish and then diamonds are set. This generally takes 3-6 working days, depending on how complex the design is and the number of diamonds.
  5. Finally, the goldsmith polishes again and we will photograph the ring before shipping.

What is the return policy for custom orders?

No refunds can be given on custom bespoke jewelry orders.

Didn’t find what you were looking for?

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