Our customers are our most important asset and we strive to exceed the expectations of every one of you.
If, however, for any reason you are not completely satisfied with your purchase you may return the item in its original condition for a full refund.
Items must be returned within 14 days of receipt, and we must be notified within 5 days that the item is being returned.
* Items returned without diamond certificate (GIA, AIG) will be subject to a 10% restocking fee.
* Refunds will be issued only after examination of returned item.
In order to safely return your item to us please use the following guidelines:
Please notify us that you would like to return your item and we will issue you pre-paid FedEx/DHL return labels.
All items must be sent in original packaging (or similar box) with all its original contents and must be sealed closed with tape. 3 copies of each document are to be placed in the FedEx™ pouch.
* Refunds are limited to one return per customer per 90 days. Any other returns will be given as store credit.
** Custom order can't be returned or exchanged
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.