Meital Elkayam Warranty Policy
We are proud to offer complimentary maintenance services as part of your purchase!
Your warranty is valid starting the date of purchase. All shipping charges related to maintenance are to be paid by you, the rest is on us!
Please take a moment to read our warranty policy.
Small diamonds up to 0.03 carats that are loose or detached due to regular wear can be secured or replaced at no extra cost for up to 10 years from the date of purchase.
Center stone can be re-secured at no extra cost for 10 years from the date of purchase.
Ring resizing can be done at no extra cost once in a lifetime and no later than one year after the date of purchase. Please note, full diamond eternity rings cannot be resized.
Rhodium plating for white gold pieces can be done at no extra cost no later than one year after the date of purchase. Rhodium plating protects your jewelry from scratches and gives it that white surface. I recommend having your jewelry plated with rhodium and cleaned every few years.
5. Jewelry cleaning can be done at no extra cost for 10 years from the date of purchase.
To be eligible for warranty coverage:
Your piece(s) must have only been made, maintained, and altered by Meital Elkayam. Pieces that have been serviced by any other jeweler will not be accepted.
Warranty is NOT valid for jewelry that has not been cared for properly. For example: jewelry that has been exposed to harsh chemicals, has been worn in extreme climates or situations, or has received damage due to client negligence.
Warranty is NOT valid for the following situations and items:
diamond tennis bracelets, bracelets or necklaces that are torn, loss of earring backing, loss/damage of clasps and closures, loss of engraving due to resizing of jewelry.
Should you wish to have any of the items above replaced or fixed, please do reach out and we’ll happily send you a quote.
We strongly recommend insuring your piece for loss and robbery (both the jewelry piece and particularly your center stone) with an insurance company of your choice. We trust Jewelers Mutual Insurance Company to give you flawless coverage as they have done for jewelry owners like you for over a century. click here